Privacy policy

Privacy Policy

Wildlife Rescue QLD Inc.
Effective Date: 20 June 2025

Wildlife Rescue QLD Inc. ("WRQ", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of any personal information you provide. This policy outlines how we collect, store, use, and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information from you when you contact us, especially when lodging an online report of injured or orphaned wildlife. The types of information we may collect include:

  • Full name

  • Phone number

  • Email address

  • Residential or incident address

  • Details about the wildlife situation

  • Any additional information you choose to provide

2. How we collect information

We collect your personal information through a variety of methods, including:

  • Online wildlife report forms submitted via our website

  • Telephone calls or messages to our 24-hour hotline

  • Email communications

  • In-person interactions or community events

  • Social media or third-party platforms (if you engage with us there)

3. Why we collect your information

The primary purpose of collecting your personal information is to enable us to:

  • Respond to wildlife rescue reports and emergencies

  • Coordinate volunteers or carers to attend wildlife incidents

  • Maintain accurate records of wildlife encounters and outcomes

  • Improve our services and public education efforts

  • Contact you for follow-up or clarification (if needed)

We may also use your contact information to send updates about our work or invite you to support WRQ, but only if you have opted in to receive such communications.

4. Disclosure of personal information

We may share your personal information with:

  • WRQ volunteers or wildlife carers assigned to assist with the incident

  • Partner organisations, veterinarians, or licensed wildlife agencies (only when necessary to fulfil your request)

  • IT service providers or third-party platforms who host or manage our systems, under confidentiality agreements

We do not sell, rent, or trade your personal information. Your details are only shared when necessary to carry out our wildlife rescue services or when required by law.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:

  • Secure databases and encrypted communications

  • Access controls for staff and volunteers

  • Regular review and de-identification of old data where appropriate

However, please be aware that no method of online transmission or electronic storage is 100% secure.

6. Access and correction

You have the right to request access to any personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To do so, please contact us (see Section 8).

7. Website and cookies

Our website may use cookies or tracking technologies to enhance user experience, analyse traffic, and improve our services. These do not identify you personally. You can modify your browser settings to disable cookies, although some site functions may be affected.

8. Contact us

If you have questions about this Privacy Policy, wish to access or update your personal information, or want to make a complaint about a potential breach of privacy, please contact:

Wildlife Rescue QLD Inc.
Email: admin@vsty.org
Phone: 0478 901 801
Website: wrq.org.au

We take privacy concerns seriously and will respond as soon as reasonably possible.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and significant changes will be clearly communicated.